Celebrating 50 years of Laser Tools

To mark our 50th anniversary, selected products carrying the Laser 50 logo are backed by an exceptional 50-year warranty. It’s our way of recognising half a century of tool design, engineering and reliability trusted by professionals worldwide.

These products are warranted to be free from defects in materials and workmanship for a period of fifty (50) years from the date of original purchase. This warranty covers (unless otherwise stated on the packaging) structural integrity, metal integrity and surface appearance. This warranty does not cover damage caused by misuse, abuse, unauthorised modifications, or normal wear and tear. Products covered by this warranty may include components that are considered consumable due to the nature of their use. The components/products identified below are considered consumable elements and therefore not covered by the 50-yr warranty. These products have this consumable clause printed on their packaging. For these items, a replacement part is available to purchase separately. A warranty claim may require the complete product to be returned via the retailer/distributor along with a receipt or invoice validating the date of purchase and the product brand. Returned products are first managed by the distributor network, who are entrusted with applying Tool Connection Ltd warranty. Where the replacement or repair of the product cannot be carried out by our distributor, the distributor will forward the product to the Tool Connection limited for repair or replacement as quickly as possible. To save time, where the issue is already known/identified, it may be possible for the end-user to return the product directly to the Tool Connection Ltd service department for direct action. This service can only be actioned by prior arrangement with The Tool Connection Technical or Service departments. (contact number: 01926 818181 Technical Support, 01926 818186 Service Department)

Please Note: This warranty is granted to the original retail purchaser only and may not be transferred or assigned to subsequent persons or businesses

Your statutory consumer rights in case of product defects remain unaffected. These rights are not restricted by this guarantee.
 
Exclusions include:

Product listed here are warranted to be free from defects in materials and workmanship due to the nature of their use for a period of 1 year only:

• Driver bits, bit sockets, breaker bar & ratchet knuckles, twist drills, chisel & punches, stud extractors, locking wheel nut extractors, knifes & cutting blades, saw blades, scrapers, taps & dies. Reason for exclusion = Risk of damage due to overload, misuse and expected wear and tear.

• Thread force screws and Thrust Nut assemblies. Reason for exclusion = Due to the nature of the task these assemblies are considered consumable and are particularly vulnerable to over load and misuse (failure to use correct lubrication).

• Torque Tools – torque wrenches, torque screw drivers Please Note: re-calibration is recommended as being either 12 months, or 5000 clicks, (whichever comes first) from date of first usage and is not covered by warranty). Reason for exclusion = Risk of misuse, overload, moisture ingress & incorrect storage practices, requirement for calibration.

• Electrical measurement tools including but not restricted to multi-meters, volt meters, amp meters, resistance measurement meters & current probes. Reason for exclusion = Risk of electrical misuse, overload, & impact (accidental damage).

• Air Tool Internal wearing components. Please note: outer casings are covered by 50-yr warranty.

• Boxes, tins, outer packaging & Foam inserts. Reason for exclusion = Risk of accidental impact and damage in use or while in storage (after purchase).

Definitions:

•  Wearing components – Components that, in their use, are subjected to repetitive forces while moving in contact with other components, includes castors, impact tool internal wearing components, ratchet component, etc. These parts are subject to wear and tear during normal operation and are therefore considered consumable.


•  Date of Original purchase - the date at which the original retail purchaser (end-user) bought the product proven by proof of purchase.


•  Proof of Purchase – a dated proof of purchase (sales receipt) must be shown to prove eligibility for all warranty claims.