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QuestionnaireExhibitions

Thank you for choosing the Tool Connection, we highly value your custom and strive to ensure you constantly receive the highest level of service possible.

To help us achieve this vision, we ask if you could spend a little time to tell us more about your thoughts and feelings on how we can makes things even better.

Thank you for your feedback.

Regards,



Martin Smith
Managing Director


Create the connection

First Name(s)

Last Name

Company

Address

Country

Postcode

Telephone No

E-mail

Account No
(eg. ABCD01)
 

Do you wish to receive information on additional brands within our range?

Laser

(Automotive specialist tools)

Kamasa

(Tradesman's tools)

Gunson

(Automotive diagnostic tools)

Is there any specific information you would find beneficial?

Are you part of a buying group?
Yes No

If so, which one?

What other tool suppliers do you use?

What is your annual tool budget?

£0 to £10,000 £60,000 to £70,000
£10,000 to £20,000 £70,000 to £80,000
£20,000 to £30,000 £80,000 to £90,000
£30,000 to £40,000 £90,000 to £100,000
£40,000 to £50,000 Over £100,000
£50,000 to £60,000    

Are we your biggest Tool supplier?
Yes No


How do you feel?

How do you rate the level of service we provide?

  Excellent Good Average Dissatisfied

Meeting requirements

Dealing with enquiries

Providing value for money

Product range and innovation

Service and support levels

Communicating information

What are the most important services you expect from your tool supplier?

 

Vital

Important

Significant

Insignificant

Understanding your business

Knowledgeable staff

Competitive pricing structure

Quality and reliability of product

Design and innovation

Image and packaging design

Additional marketing material

Rapid delivery time

How do you rate the overall knowledge of our representative in relation to your specific needs?

Excellent

Good

Average

Dissatisfied

How often does your personal Tool Connection Representative visit?

Regularly

Frequently

Occasionally

Rarely

Overall how satisfied are you with the service you receive?

Delighted

Content

Satisfied

Disappointed


How can we help?

What point of sale products would you find useful?

Essential

Useful

Not required

Dump bins

Counter displays

Traditional catalogue

Interactive catalogue on CD

Image library available on CD

Promotional leaflets

Window branding


Other:

How often do you use Internet for sourcing new products?

Daily

Weekly

Monthly

Occasionally

Not at all

For the development of our new ‘Trade Only Internet Website’ what services would be of most use online?

Product Information

Link selling

New product data

Forum discussions

Comprehensive price directory

Special offer information

Stock order fulfilment

Product image collection

Online invoicing

Order and delivery tracking

Online order history

Discontinued line directory

Other:

If your company has a website, what is it address?
http://www.

How important is internet marketing to the success of your business?

Essential

Useful

Not required

Do you produce your own promotional material containing Tool Connection products?
Yes No

The Tool Connection provides an image collection available on CD-ROM containing images of all our products, for website and leaflet use. Have you been sent/obtained a copy of the image collection CD-ROM?
Yes No

If so, have you found it useful?
Yes No

If you have used our image collection, would you find press quality images and leaflet templates (in Microsoft Word / Quark Express / Adobe InDesign) useful?
Yes No


Stay connected

What publications are most relevant to you?

Auto Express Magazine

Hardware and Garden Review

Car Mechanics Magazine

Motor Trader

CAT

Practical Classics

Classic Bikes

Professional Motor Factor

Classics Magazine

Professional Motor Mechanic

Commercial Vehicle Workshop

Test Drive

DIY Week

Top Gear

Hardware and DIY

   

Other:

Is there anything additional we can do to improve the service we offer?

Thank you for taking the time to fill out this online questionaire. Please click the Submit button below to send your feedback to us. We will then send you your complimentary free gift! *


We are constantly looking for new ways to help make your life easier. If ever you have any questions or after thoughts to this survey, please feel free to contact us on 01926 815000 or e-mail us at info@toolconnection.co.uk. Thank you.




Privacy Statement
Tool Connection respects your privacy. We will only use personal information for defined purposes. We use information to support and enhance our relationship with you. Personal data supplied will only be used in full accordance with Data Protection legislation and we will not pass personal or sensitive information onto third party organisations outside The Tool Connection.

If requested, we will send information about our various products and services which we feel may be of interest to you. Such information may encompass alerts to product upgrades, special offers and bulletin information services from The Tool Connection. Only The Tool Connection will send you such direct mailings and all correspondence will be sent clearly marked as coming from us.

* You must supply your e-mail address to be eligible for our free gift promotion

Kamasa - Part of the Connection